We bring the full capability of SubCom’s experienced Maintenance Administration team
to our customers’ challenges. The SubCom Maintenance Administration team delivers quality repairs and documentation, and
utilizes world-class cable ships to meet the ever challenging advances in the
fiber optic industry.
The team is trained in the following critical
- Repair planning
- Fault localization
- Shipboard repair management
SubCom Maintenance Administration offers innovative pathways
for your record keeping requirements through a one-stop, web-based solution.
Accessible from anywhere in the world via a secure Intranet site, the website
enables any authorized cable system owner to review relevant technical data,
from route position lists to shore-end landing tide tables. Before or after
system deployment, SubCom also offers instruction and education
on cable awareness in either one-on-one or sessions or in larger meetings with
local fishermen. This education helps protect the system assets of the cable
system owner through collaborative efforts. For system owner staff,
SubCom can conduct cable station training and can assist in fault
The powerful, dynamically positioned vessels of the SubCom
fleet are capable of sustained cable operations in harsh weather conditions.
Each vessel is typically outfitted with a remotely operated vehicle (ROV) and
either a 1.5-meter or 3-meter capable sea plow. VSAT communications equipment
ensures that broadband connectivity is available to the ship’s crew while the
vessel is deployed. The ship’s unique arrangement of twin cable drums and a
linear cable engine provides redundancy and flexibility to install and repair
any existing cable system.
See Our Fleet (flash presentation)
Global Technical Support Center
SubCom Offers Premium Technical
and Post Warranty Support.
- Our many technical support plans can be tailored to
meet your specific needs by incorporating a combination of:
- Expert technical
consultation on Operations, Maintenance, Transmission Equipment, Power
Equipment, Undersea Network and Network Management Issues
- Return and repair
- Network restoration planning and consultation
- Land cable repairs
- Undersea cable repair, maintenance and cable protection
- Expanded training and
recertification at the customer location or at a SubCom
location, at the system level or equipment level
- Parts storage for the
replenishment of consumables and spare cable, joints, or equipment.
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